Customer Feedback Management Tool

Summary

(1) Formalized and structured process to gather, analyze, manage and visualize user/customer feedback, (2) Improvement indicators formalization for product design and production perspective, (3) feedback structuring and evaluation Tool.

More information & hyperlinks
Web resources: http://www.h2020-proregio.eu/uc2.php
Structured mapping
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NACE code
A AGRICULTURE, FORESTRY AND FISHING
C MANUFACTURING
Comment: Proof of concept can be applied in several domains
C10 Manufacture of food products
Comment: No modularity, need adaptation
C13 Manufacture of textiles
Comment: No modularity, need adaptation
C16 Manufacture of wood and of products of wood and cork, except furniture; manufacture of articles of straw and plaiting materials
Comment: No modularity, need adaptation
C17 Manufacture of paper and paper products
Comment: No modularity, need adaptation
C18 Printing and reproduction of recorded media
Comment: Service feedback on some product features
C19 Manufacture of coke and refined petroleum products
Comment: Service feedback on some product features
C21 Manufacture of basic pharmaceutical products and pharmaceutical preparations
Comment: can be used as a tool for the patient
C22 Manufacture of rubber and plastic products
C23 Manufacture of other non-metallic mineral products
C24 Manufacture of basic metals
C25 Manufacture of fabricated metal products, except machinery and equipment
C26 Manufacture of computer, electronic and optical products
C27 Manufacture of electrical equipment
C28 Manufacture of machinery and equipment n.e.c.
C29 Manufacture of motor vehicles, trailers and semi-trailers
C30 Manufacture of other transport equipment
C30.2 Manufacture of railway locomotives and rolling stock
C30.3 Manufacture of air and spacecraft and related machinery
D ELECTRICITY, GAS, STEAM AND AIR CONDITIONING SUPPLY
E WATER SUPPLY; SEWERAGE, WASTE MANAGEMENT AND REMEDIATION ACTIVITIES
F CONSTRUCTION
G WHOLESALE AND RETAIL TRADE
Comment: similar to maintenance use case
H TRANSPORTATION AND STORAGE
K TELECOMMUNICATION, COMPUTER PROGRAMMING, CONSULTING, COMPUTING INFRASTRUCTURE AND OTHER INFORMATION SERVICE ACTIVITIES
T OTHER SERVICE ACTIVITIES
Comment: Need Adaptation
Customer-driven design of product-services and production networks to adapt to regional market requirements
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Contacts

Jan Hochdörffer

marcello colledani

Jens Buergin

Kosmas Alexopoulos

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