Feedback mechanisms Across the Lifecycle for Customer-driven Optimization of iNnovative product-service design

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Feedback mechanisms Across the Lifecycle for Customer-driven Optimization of iNnovative product-service design

From Product/Services Systems (product centric approach) to Services through Product (solution oriented approach)

General description
The “servitization wave” of manufacturing has already spread out to the advanced countries and many leading high-capital investment sectors (e.g. aerospace and automotive) are already competing in the international markets providing to their customers a composition of services for product operation (e.g. maintenance, reliability, upgrades), and end-of-life use (e.g. re-manufacturing, recycling, disposal). Especially SMEs are trying to compete in the international markets with their niche solutions, adding innovative services to their value propositions. Such innovative business models are based on a dynamic network of companies, continuously moving and changing in order to afford more and more complex compositions of services. In such a context, there is a strong need to create distributed, adaptive, and interoperable virtual enterprise environments supporting these undergoing processes. In order to do so, new tools must be provided for enabling and fostering the dynamic composition of enterprise networks. In particular, SMEs call for tools and instruments which follow them in their continuously re-shaping process, enabling collaboration and communication among the different actors of the product-service value chains. New IPR methods are also needed.

Specifics for Project FALCON | Feedback mechanisms Across the Lifecycle for Customer-driven Optimization of iNnovative product-service design

Title Feedback mechanisms Across the Lifecycle for Customer-driven Optimization of iNnovative product-service design
Description In this context FALCON envisions to provide a framework to enable the realization of new products and value-adding services, resulting from user-experiences and product and related services usage; undertaken
Comments By developing a novel, integrated approach to providing customisable product-services based on product-usage information feedback, FALCON will contribute to lengthening the lifecycles of physical product-service
 Conceptual approach for knowledge acquisition from social media related to product usage information Result title Conceptual approach for knowledge acquisition from social media related to product usage information
 Periodic Reporting for period 1 - FALCON (Feedback mechanisms Across the Lifecycle for Customer-driven Optimization of iNnovative product-service design) Result description The goal of FALCON is to offer an innovative product service design solution enabling to provide new user-centric product and services exploiting user feedback, will be achieved focusing on five objectives
 From Product/Services Systems (product centric approach) to Services through Product (solution oriented approach) Taxon title From Product/Services Systems (product centric approach) to Services through Product (solution oriented approach) Taxon description international markets providing to their customers a composition of services for product operation (e.g. maintenance, reliability, upgrades), and end-of-life use (e.g. re-manufacturing, recycling, disposal
 Resource efficient, sustainable products Comments By developing a novel, integrated approach to providing customisable product-services based on product-usage information feedback, FALCON will contribute to lengthening the lifecycles of physical product-service