Factory2Fit - UTC -2
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Added value - impact - value proposition
General desciption of Added value - impact - value proposition:
Added value can be understood as a process of increasing the perceived value of the product in the eyes of the consumers/customers. It is known as the value proposition. (Modified from https://en.wikipedia.org/wiki/Added_value)
The tangible dimension of value refers to physical products. The intangible dimension of value refer to qualities that can be valuable to the (end) customer, they can be: durability, ethicality, aesthetic appearance, usability or some other personal need or value. Services, by definition, are intangible (non-material)
Comment:
With the proposed solution, access to expert knowledge is granted to anyone who is registered to the platform. What is more, supervisors are able to assign training courses to specific technicians for improving their skills.