• Comment:

    The troubleshooting system implemented in the Experiment is an AI-driven advanced solution that improved an already existing system, totally deterministic. The new solutions instead is based on a probabilistic approach. Compared to the previous one, it is:

    • more robust: each answer modifies the probability associated with each component without deleting or discarding any of them
    • more flexible: the system also includes the ability to skip a specific question
    • more efficient: the tool can determine the best question based on the probability associated with each component.