Associated projects

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Description on 3 important system tools: A training platform that allows the fast and intuitive education of employees A collaboration platform that stimulates and promotes team interactions Ubiquitous user
Comments Improved shop floor feedback enables better decision making for gains in productivity, workers well-being and comfort.
 User group definitions, end-user needs, requirement analysis and deployment guidelines Result title User group definitions, end-user needs, requirement analysis and deployment guidelines
 DELIVERABLE D7.1 - Market Analysis and Exploitation Strategy Result description This document includes a description of the market, market segmentation and customer identification.
 Business model aspects of digital platform deployment Taxon description In particular, the strict “partner” and “customer”- view has to be replaced by an ecosystem-perspective. Comments Improved shop floor feedback enables better decision making for gains in productivity, workers well-being and comfort.
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Comments Hydal, as end user, will benefit from optimized process of water quenching by saving energy and scrap material and by having shorter turnover time as well.
 Periodic Reporting for period 1 - CloudiFacturing (Cloudification of Production Engineering for Predictive Digital Manufacturing) Result description By keeping the existing technology stacks intact within the CloudiFacturing solution, a loss of existing customer groups is prevented.
 Numerical modelling and simulation of heat treating processes Result comments Increasing human achievements in manufacturing systems For end user Ferram, it is expected that the experiment will increase in the turnover and in the number of new jobs created.
 Added Value from user perspective Taxon title Added Value from user perspective Taxon description Digital platforms will be successful if they provide a clear value proposition to the user groups  involved.
 Reduction of energy consumption (in %) Comments Hydal, as end user, will benefit from optimized process of water quenching by saving energy and scrap material and by having shorter turnover time as well.
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Comments Further steps, such as user authentication, were not included in the project scope.
 Periodic Reporting for period 1 - Z-Fact0r (Zero-defect manufacturing strategies towards on-line production management for European factories) Result description System requirements (M3, D1.1) was led by DURIT and presents the feedback obtained from the end users and technology providing partners.
 Added Value from user perspective Taxon title Added Value from user perspective
 Business model aspects of digital platform deployment Taxon description In particular, the strict “partner” and “customer”- view has to be replaced by an ecosystem-perspective.
 AAA - Access, Authorisation and Authentication Comments Further steps, such as user authentication, were not included in the project scope.
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Title Feedback mechanisms Across the Lifecycle for Customer-driven Optimization of iNnovative product-service design
Description Third, it will strengthen collaboration and new product-service development through new feedback and feed forward mechanisms in the product life-cycle.
Comments FALCON aims to gather Product Usage Information from Product Embedded Information Devices as well as customer feedback through the internet and social media.
 Periodic Reporting for period 1 - FALCON (Feedback mechanisms Across the Lifecycle for Customer-driven Optimization of iNnovative product-service design) Result title Periodic Reporting for period 1 - FALCON (Feedback mechanisms Across the Lifecycle for Customer-driven Optimization of iNnovative product-service design) Result description The goal of FALCON is to offer an innovative product service design solution enabling to provide new user-centric product and services exploiting user feedback, will be achieved focusing on five objectives
 Data acquisition Comments FALCON aims to gather Product Usage Information from Product Embedded Information Devices as well as customer feedback through the internet and social media.
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 Periodic Reporting for period 1 - SAFIRE (Cloud-based Situational Analysis for Factories providing Real-time Reconfiguration Services) Result description In order to assure that the methods and tools to be developed meet the needs of the user companies, the project is driven by 3 business cases within globally distributed enterprises in the consortium.
 User Acccess and Rights Management Taxon title User Acccess and Rights Management
 Product quality - Quality assurance Taxon description manufacturing, quality has a pragmatic interpretation as the non-inferiority or superiority of something; it's also defined as being suitable for its intended purpose (fitness for purpose) while satisfying customer
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Comments “A new product is a good or service introduced to the market or to the company/organization that is new or significantly improved with respect to its capabilities, user friendliness, components or
 Multi-Loop Feedback Hierarchy involving Human Workers in Manufacturing Processes Result title Multi-Loop Feedback Hierarchy involving Human Workers in Manufacturing Processes Result description Four different feedback loops are identified and described in those criteria. The data flow in this feedback loops is further characterised by features commonly associated with Big Data.
 Added Value from user perspective Taxon title Added Value from user perspective Taxon description Digital platforms will be successful if they provide a clear value proposition to the user groups  involved.
 Manufacturing the products of the future Comments “A new product is a good or service introduced to the market or to the company/organization that is new or significantly improved with respect to its capabilities, user friendliness, components or
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 vfOS - ID10.4b - Workshops Reports(M37) Result description Workshop reports will be produced detailing the workshop plan, results and constituency feedback.
 vfOS - ID10.4a - Workshops Reports(M26) Result description Workshop reports will be produced detailing the workshop plan, results and constituency feedback.
 User Acccess and Rights Management Taxon title User Acccess and Rights Management
 Business ecosystem Taxon description A platform also defines the relationship with and the channels with the different user groups.
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Comments “Cloud” can refer to remote servers or an internal cloud within the customer’s Plant or Enterprise, as is deemed necessary by the customer.
 Added Value from user perspective Taxon title Added Value from user perspective
 Business model aspects of digital platform deployment Taxon description In particular, the strict “partner” and “customer”- view has to be replaced by an ecosystem-perspective.
 Cloud computing, edge computing Comments “Cloud” can refer to remote servers or an internal cloud within the customer’s Plant or Enterprise, as is deemed necessary by the customer.

Associated results & demonstrators

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CFM | Customer Feedback Management Tool

Project: ProRegio

Type: /

Updated at: 22-06-2018

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Title Customer Feedback Management Tool
Description (1) Formalized and structured process to gather, analyze, manage and visualize user/customer feedback, (2) Improvement indicators formalization for product design and production perspective, (3) feedback