Gathering, evaluating and managing customer feedback during aircraft production

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Authors: Ravi Kumar Gupta, Farouk Belkadi, Christian Buergy, Frank Bitte, Catherine Da Cunha, Jens Buergin, Gisela Lanza, Alain Bernard

Journal title: Computers & Industrial Engineering

Journal number: 115

Journal publisher: Pergamon Press Ltd.

Published year: 2018

Published pages: 559-572

DOI identifier: 10.1016/j.cie.2017.12.012

ISSN:0360-8352