Customer Feedback Gathering Tool for robotics equipment and maintenance service

Customer Feedback Gathering Tool for robotics equipment and maintenance service
Summary

The mobile device application allows the customers to evaluate the products and the complementary services, such as maintenance, through a series of questions that aim to capture their opinion on the product and its modules. The feedback is then sent to the OEM, together with customer personal details, and is used to analyze product modules performance. 3D models are used to present the different products and product’s modules. Through this 3D visualization, the user can easily select different product’s modules and provide feedback on them.

More information & hyperlinks
Web resources: http://www.h2020-proregio.eu/uc2.php
Address: Greece, Demonstrators Greece and Turkey
Structured mapping
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C MANUFACTURING
C10 Manufacture of food products
C13 Manufacture of textiles
C16 Manufacture of wood and of products of wood and cork, except furniture; manufacture of articles of straw and plaiting materials
C17 Manufacture of paper and paper products
C18 Printing and reproduction of recorded media
C19 Manufacture of coke and refined petroleum products
C21 Manufacture of basic pharmaceutical products and pharmaceutical preparations
C22 Manufacture of rubber and plastic products
C23 Manufacture of other non-metallic mineral products
C24 Manufacture of basic metals
C25 Manufacture of fabricated metal products, except machinery and equipment
C26 Manufacture of computer, electronic and optical products
C27 Manufacture of electrical equipment
C28 Manufacture of machinery and equipment n.e.c.
C29 Manufacture of motor vehicles, trailers and semi-trailers
C30 Manufacture of other transport equipment
C30.2 Manufacture of railway locomotives and rolling stock
C30.3 Manufacture of air and spacecraft and related machinery
D ELECTRICITY, GAS, STEAM AND AIR CONDITIONING SUPPLY
E WATER SUPPLY; SEWERAGE, WASTE MANAGEMENT AND REMEDIATION ACTIVITIES
F CONSTRUCTION
G WHOLESALE AND RETAIL TRADE
H TRANSPORTATION AND STORAGE
K TELECOMMUNICATION, COMPUTER PROGRAMMING, CONSULTING, COMPUTING INFRASTRUCTURE AND OTHER INFORMATION SERVICE ACTIVITIES
L FINANCIAL AND INSURANCE ACTIVITIES
Q EDUCATION
T OTHER SERVICE ACTIVITIES
Customer Feedback Gathering Tool for robotics equipment and maintenance service
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Contacts

Jan Hochdörffer

marcello colledani

Jens Buergin

Kosmas Alexopoulos

Associated projects
Organisations
  • Not specified
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