D4.2 FreeWheel service blueprint

Summary
Report on the design process the Service Blueprint. It is the operational planning tool that provides guidance on how a service will be provided. The blueprint shows the different means/channels through which the FreeWheel service is delivered and shows the physical evidence of the service, front line staff actions, behind the scene staff actions, and support systems.
Results type(s)
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Report - Video - Presentation - Publication....?
Structured mapping
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