Conceptual approach for knowledge acquisition from social media related to product usage information

Summary
D2.2 will be delivered as a report and is directly dedicated to the content of Task 2.2. Within D2.2 the concepts for acquiring product related consumer feedback from social media and other channels such as helpdesk communications are outlined. In addition methods to filter and organize the acquired information are described in D2.2.
Feedback mechanisms Across the Lifecycle for Customer-driven Optimization of iNnovative product-service design
Contacts
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Organisations
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