Social worker - operator

From 'Towards an Operator 4.0 Typology: A Human-Centric Perspective on the Fourth Industrial Revolution Technologies':  Social networking between operators, enabled by real-time mobile communication capabilities, can empower the workforce to contribute their expertise across the production line and to the shop-floor, can accelerate ideas generation for product and processes innovation and can facilitate problems-solving by bringing together the right people with the right information and especially knowledge management and knowledge creation within the enterprise.  

(More information: White paper - Human-centred factories from theory to industrial practice. Lessons learned and recommendations)