INCLUSIVE mapped on
Added value - impact - value proposition

General desciption of Added value - impact - value proposition:

Added value can be understood as a process of increasing the perceived value of the product in the eyes of the consumers/customers. It is known as the value proposition. (Modified from

The tangible dimension of value refers to physical products.  The intangible dimension of value refer to qualities that can be valuable to the (end) customer, they can be: durability, ethicality, aesthetic appearance, usability or some other personal need or value. Services, by definition, are intangible (non-material)


Associated Results

The use of the INCLUSIVE HMI leads to a 4.2 % reduction in the average time required. For the second use case, the use of the INCLUSIVE HMI leads to a much larger decrease in execution time of 69.7 % when compared to the current HMI system. Moreover, a usability questionnaire has been filled in by testers, allowing to conclude that the INCLUSIVE HMI was perceived as an improvement with regards to the current HMI for all dimensions, for instance frequently usage, complexity, ease of use, functions, consistency, and learning effort.

The introduction of the hybrid robot/bender panel system allows to reach production efficiency and accuracy, and a more flexible interchange of operators with different characteristics.

The customisation capability reflects in terms of reduced vehicles downtime and increased assignment of supervision jobs to vulnerable users. Moreover, the maintenance phases are shortened resulting in less downtime that provides an increase of the productivity of the total system (human and automation).