The manufacturing company is the primary perspective of the pathway. The pathway aims at capturing how the manufacturing company is progressively embracing a service oriented business model without dropping their product oriented business model
Many big companies have already understood the product-service concept, while SMEs have more difficulties to understand the association with services, in particular if they produce high-tech components. The danger for them is that they abandon their product after sales, while also missing the opportunity to create jobs in service / post-production jobs.
The pathway aims at capturing how the manufacturing company is progressively embracing a service-oriented business model without dropping the product-oriented business model
The need to progress towards service-innovation around the product has already been well understood by big companies. Some of the companies generate already around 50% of their revenues by the post-sale services (associated to training, maintenance, upgrades, etc…)
While big companies have already understood the product-service concept, SMEs have more difficulties to understand the association with services, in particular if they produce high-tech components. The danger for them is that they abandon their product after sales, while also missing the opportunity to create jobs in service and post-production jobs. This would also enable the shift of job profiles that are more associated to service-delivery.
More on https://www.connectedfactories.eu/collaborative-product-service-factories-pathway
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