Summary
The aim of this methodology is to provide a new framework to facilitate the generation of innovative PES (product extension services). Lean Consultansy will include Gemba Analisys and Oobeya tool. Gemba Analysis is a method for identyfing potential for innovation in terms of funcionalities and services that a product contains. It is focused on the consumer of the product (either a machine operator for a CNC machine or a driver for a car). Gemba Analysis is a method of observation of the use of the product and its services in the real place (gemba). It is based on mature Lean Management tools like Standardized Work, TWI-Job Methods, Value Stream Mapping, Consumption Stream Mapping, Go-See-Act and A3 Reports. The Oobeya Tool is a project management tool that facilitates collaboration amongst different specialists engaged in the PES development project and enhances the decision making process. It is meant to be a part of a management process: regular (i.e. weekly)
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