In highly automated metal processing lines, intense customer training is needed. On-site training is not sufficiently efficient; thus, a virtual training solution is needed.
The proposed online training solution utilizes 3D models, videos and textual guidance to enable training technicians in realistic working scenarios. Each training task is followed by questions or learning exercises (quiz) for highlighting the most important matters of the topic.
| Country: | IT |
| Address: | Collegno 10093 |
With the proposed solution, online training can be scheduled optimally, shortening training time. Moreover, training supports understanding and dealing with exceptional situations such as disturbances in production. Increased productivity and job satisfaction are expected, lowering the threshold of operators to start using the manufacturing line independently.
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The developed tool could be extended to become a part of a bigger communication platform, between the equipment provider and their customers, aiming at strengthening their relationship.