Resolving unexpected failures can be very challenging as manuals do not include every case. Tacit knowledge of experienced workers is a cornerstone in such situations. Thus, knowledge sharing and communication among technicians can provide a viable solution.
The Social Media Platform (SoMeP) is a web-based application, aiming to increase interaction, communication and knowledge sharing among technicians. SoMeP integrates discussions to the manufacturing environment and real-time alarms, thus giving easy access to situationally relevant knowledge. Gamification features aim at increasing motivation and participation in knowledge sharing.
| Country: | IT |
| Address: | Collegno |
SoMeP emphasizes in improving collaboration and communication between technicians and promotes knowledge sharing, and practices. In the long-term SoMeP can be used both as a communication channel and information exchange hub, but also as a valuable knowledge repository as well as an educational system.
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SoMeP was piloted at Prima Power, unveiling that the integration of production information and messaging is valuable and time-saving in getting guidance. Gamification can motivate workers to share knowledge (Zikos et al., 2019). The use of social media will require organizational policies e.g. in moderating the content (Aromaa et al., 2019).